This Privacy Policy describes how arkaiv.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at issues@arkaiv.com.

Collection of Information

Arkaiv collects information about you when you actively submit information on www.arkaiv.com, subscribe to the newsletter, place an order, participate in competitions and/or participate in other activities on the Website. The personal information that you provide and that we collect can include, for example, your name, your email address, your private address, your phone number and similar identification data, information about online purchase and other purchase related information such as any information that you provide when you are in contact with our customer service. Further, we collect information relating to your navigation on the Website, which includes information on your IP-address, internet browser, cookie identifiers and information on which sub-pages you visit and the amount of time that you spend on the Website.

When submitting information, you will always be informed whether the input is voluntary or a requirement for the implementation of the desired action, such as completing a transaction in our Website.

We collect your personal information in one (1) or more of the following cases:

- When you make an online purchase at www.arkaiv.com

- When you subscribe toArkaiv's newsletter

- When you create a customer account at www.arkaiv.com

- Even if you use your e-mail address in more than one of the above cases, your details will be only collected and registered in a single location.

This allows us to reuse your information when you make a purchase with us, while at the same time ensuring that you do not receive the same marketing material from Arkaiv more than once.

How we use Personal Information

Personal information is collected, stored and used for the following purposes:

- Fulfilment of an order

- Subscribing to Arkaiv’s newsletter

- Management of your Arkaiv account

- Summary of purchase history

- Participation in competitions or other events

- Transmission of other marketing materials, including invitations to events and the allocation of value codes

- The collection and evaluation of consumer reviews

- Statistics and analysis of traffic on the Website

- Other marketing measures, including email reminders of products left in your shopping bag

We would like to point out that the use of your personal information for the purpose of sending marketing material will only take place if you have previously submitted your explicit consent, unless applicable laws provide for the possibility to contact you without having your consent first.

Arkaiv maintains statistics about the usage of the Website, i.e. areas of the Website our users visit and what products are users’ favourites. These data do not contain personal information. The collected data gives us knowledge about how users use the Website, and is also used to improve our Website. We cannot see which websites your visited before going to the Website, or which websites you visit when you leave our site. We do not sell or in any other way disclose information about our users’ use and navigation of our Website and we neither sell nor distribute information about your purchases to a third party.

Disclosure, Handover and Transfer to other DATA Controllers

Your personal data will only be available to third parties that need the data to fulfill the specific purpose(s) of the transfer. To the extent necessary your personal data may be shared between companies within the Arkaiv group, with suppliers and sub-suppliers (data processors and sub-processors) that perform certain services on our behalf and with independent third parties.

Further, under certain circumstances and in accordance with applicable laws, we may disclose information to third-parties, including public authorities or the police if we have reason to believe that disclosing such information is necessary or advisable to: (i) conduct investigations of possible criminal acts, (ii) identify, contact or bring legal action against someone who may be in violation of an agreement they have with us, (iii) (iii) investigate security breaches or cooperate with government authorities pursuant to a legal matter; or (iv) to protect our rights, safety or property, including the prevention of fraud. For example, we are required to disclose information to the police in cases of suspected credit card fraud.

We reserve the right to transfer any personal data we have about you in the event of restructuring or the total or partial sale of Arkaiv. Any connected disclosure will in such case be in compliance with applicable laws concerning the processing of personal data.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:https://tools.google.com/dlpage/gaoptout.

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK -https://www.facebook.com/settings/?tab=ads

GOOGLE -https://www.google.com/settings/ads/anonymous

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

 

Your California Privacy Rights

If you are a California resident, you may have certain rights due to the CCPA. This section supplements the information already contained in our Privacy Policy and describes your specific CCPA rights and explains how to exercise those rights. The section applies to individuals who are residing in California from whom we may collect any personal information.We will not discriminate against you for exercising your CCPA rights. Unless otherwise permitted by the CCPA, we will not:

Deny you goods or services,

Provide you a different level or quality of goods or services,

Charge you different prices for goods or services, including through the use of discounts, benefits, or other penalties,

Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

The CCPA permits California residents to request details on how their personal information is shared with third parties or affiliated companies for direct marketing purposes. If you are a California resident who wishes further information, and would like to make such a request, please contact us at issues@arkaiv.com.

Your rightsGDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

[List attatched at the end of the page]

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: issues@arkaiv.com

Last updated: 2022.09.15

Cookies Necessary for the Functioning of the Store

Name	Function	Duration
_ab	Used in connection with access to admin.	2y
_secure_session_id	Used in connection with navigation through a storefront.	24h
_shopify_country	Used in connection with checkout.	session
_shopify_m	Used for managing customer privacy settings.	1y
_shopify_tm	Used for managing customer privacy settings.	30min
_shopify_tw	Used for managing customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1min
_tracking_consent	Tracking preferences.	1y
c	Used in connection with checkout.	1y
cart	Used in connection with shopping cart.	2w
cart_currency	Used in connection with shopping cart.	2w
cart_sig	Used in connection with checkout.	2w
cart_ts	Used in connection with checkout.	2w
cart_ver	Used in connection with shopping cart.	2w
checkout	Used in connection with checkout.	4w
checkout_token	Used in connection with checkout.	1y
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30min
hide_shopify_pay_for_checkout	Used in connection with checkout.	session
keep_alive	Used in connection with buyer localization.	2w
master_device_id	Used in connection with merchant login.	2y
previous_step	Used in connection with checkout.	1y
remember_me	Used in connection with checkout.	1y
secure_customer_sig	Used in connection with customer login.	20y
shopify_pay	Used in connection with checkout.	1y
shopify_pay_redirect	Used in connection with checkout.	30 minutes, 3w or 1y depending on value
storefront_digest	Used in connection with customer login.	2y
tracked_start_checkout	Used in connection with checkout.	1y
checkout_one_experiment	Used in connection with checkout.	session

Reporting and Analytics

Name	Function	Duration
_landing_page	Track landing pages.	2w
_orig_referrer	Track landing pages.	2w
_s	Shopify analytics.	30min
_shopify_d	Shopify analytics.	session
_shopify_s	Shopify analytics.	30min
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
_shopify_y	Shopify analytics.	1y
_y	Shopify analytics.	1y
_shopify_evids	Shopify analytics.	session
_shopify_ga	Shopify and Google Analytics.	session

 

Your rights under the California Consumer Privacy Act

The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.

How to opt out

By emailing with a simple messge "CCPA OPT OUT" to issues@arkaiv.com , we will no longer collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.